K2 Hongdae Accommodation Reservation and Cancellation Policy

Last updated: September 25, 2026

Please read the following terms carefully before confirming your accommodation reservation. Completing the payment of the reservation fee and receiving our written confirmation means that the relevant accommodation reservation has been established.

Deposit: 20% of total accommodation price
Balance: The remaining 80% is due upon check-in
Cancellation 31 days or more before check-in: Refundable reservation fee
Cancellation 1 to 30 days before check-in date: Deposit is non-refundable

1. Reservation and payment

When confirming the accommodation reservation, we will charge 20% of the total accommodation amount as a reservation fee.
Once we receive the reservation deposit and issue written confirmation, the reservation is officially established.
The remaining 80% of the accommodation fee must be paid in Korean Won cash upon check-in, unless other payment methods are confirmed in advance by both parties in writing.
The reservation fee is part of the accommodation fee and is not an additional charge.

2. Number of people staying

Accommodation fees and room arrangements are based on the number of guests confirmed at the time of booking.
If the actual number of guests exceeds the number of guests booked, guests must notify us in advance and obtain our consent.
Within the legal and actual occupancy range of the room, we reserve the right to charge additional fees based on the additional number of people.
If the actual number of guests exceeds the number allowed in the room, we reserve the right to refuse the excess number of guests.
If the actual number of people staying is less than the number of people originally booked, the accommodation fee will not be reduced or refunded because the room and accommodation date have been reserved for the group.
Children and infants should also be declared at the time of booking to confirm suitable rooms, beds and occupancy.

3. Guest cancels reservation

The cancellation date is based on the time we receive the guest's written cancellation notice, and is calculated based on Korean time and calendar days.

Cancellation 31 days or earlier before check-in date

Cancellation made 31 days or more before check-in date:

No cancellation fees;
The 20% reservation fee paid will be fully refunded;
Bank fees, remittance fees or fees actually charged by the payment platform arising from the refund shall be borne by the customer.

Cancellation 1 to 30 days before check-in date

Cancellation made by the guest between 30 days (inclusive) before the check-in date and 1 day before the check-in date:

The 20% reservation fee paid is not refundable;
Cancellation fees will not be charged repeatedly for the same accommodation reservation, except for special fees that are separately confirmed before booking.

Cancellation or no-show on the day of check-in

In the following circumstances, it will be deemed as a cancellation or no-show on the check-in day:

Guest cancels on the day of check-in;
The guest fails to check in on the agreed date;
The guest did not notify us in advance and cannot be contacted;
Unable to arrive at the property due to personal reasons.

In the above circumstances, the 20% reservation fee paid will not be refunded.

If the guest has checked in or the accommodation service has started, the remaining accommodation fees will be processed based on the actual services provided, the reserved accommodation date and the conditions confirmed by both parties.

4. Natural disasters and force majeure

If guests are unable to travel to the accommodation or the accommodation cannot provide services normally due to typhoons, blizzards, earthquakes, government orders, total traffic disruptions, or other circumstances beyond our reasonable control, we will process rescheduling or refunds based on the actual situation, the supplier's refund results, and the applicable consumer protection regulations in South Korea.

5. Cancellation of reservation by the hotel

If the accommodation cannot provide the confirmed accommodation due to its own reasons, we will:

Notify guests as soon as possible;
Refund all accommodation fees paid but not used by the guest;
Assist in finding reasonable alternative accommodation where possible;
Other responsibilities borne by the accommodation party shall be handled in accordance with applicable Korean laws.

6. Cancellation notification method

Cancellation or modification of reservations must be made via email, WhatsApp, WeChat, LINE, KakaoTalk or other written methods agreed by both parties.

The cancellation procedure is deemed complete only after the guest receives our cancellation confirmation.

Need to modify or cancel your reservation?

Please contact us via the written customer service channel used when booking.